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<h1 class="topictitle1">Mouse and Keyboard Unavailable on the Remote Virtual Console</h1>
<div><div class="section" id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_section174622053112916"><h4 class="sectiontitle">Symptom</h4>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_table17460202517216" frame="border" border="1" rules="all"><thead align="left"><tr id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_row139762025162116"><th align="left" class="cellrowborder" valign="top" width="42%" id="mcps1.3.1.2.1.3.1.1"><p id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_p39761325192115">Symptom</p>
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<th align="left" class="cellrowborder" valign="top" width="57.99999999999999%" id="mcps1.3.1.2.1.3.1.2"><p id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_p3976132532112">Possible Causes</p>
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<tbody><tr id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_row6976152513216"><td class="cellrowborder" valign="top" width="42%" headers="mcps1.3.1.2.1.3.1.1 "><p id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_p1897632512118">The mouse and keyboard do not work on the Remote Virtual Console.</p>
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<td class="cellrowborder" valign="top" width="57.99999999999999%" headers="mcps1.3.1.2.1.3.1.2 "><p id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_p7976202512217">The LSISAS3108 RAID controller card is configured and persistent keyboard and mouse connection is disabled.</p>
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<div class="section" id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_section1834923016475"><h4 class="sectiontitle">Solution</h4><ol id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_ol1253375332913"><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li8533353152911"><span>Check whether the server is configured with the LSISAS3108 RAID controller card on the <strong id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_b0821980381">Storage Management</strong> page.</span><p><ul id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_ul175331853112919"><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li1853325362914">If yes, go to <a href="#EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li1753345319299">2</a>.</li><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li553375313293">If no, go to <a href="#EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_li1397672512214">4</a>.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li1753345319299"><a name="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li1753345319299"></a><a name="en-us_topic_0000001206309264_li1753345319299"></a><span>On the <strong id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_b39761625122117">Remote Console</strong> page, check whether persistent keyboard and mouse connection is enabled.</span><p><ul id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_ul155331953192913"><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li15331253112918">If yes, go to <a href="#EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_li1397672512214">4</a>.</li><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li19200442121614">If no, go to <a href="#EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li7417952181613">3</a>.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li7417952181613"><a name="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li7417952181613"></a><a name="en-us_topic_0000001206309264_li7417952181613"></a><span>Enable persistent keyboard and mouse connection and restart the server. After the server is restarted, check whether the problem is solved.</span><p><ul id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_ul1653345310296"><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_li5976125152114">If yes, no further action is required.</li><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_li1533553202919">If no, go to <a href="#EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_li1397672512214">4</a>.</li></ul>
</p></li></ol><ol start="4" id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_ol152091921101711"><li id="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_li1397672512214"><a name="EN-US_TOPIC_0000001251116975__en-us_topic_0000001206309264_en-us_topic_0152872025_li1397672512214"></a><a name="en-us_topic_0000001206309264_en-us_topic_0152872025_li1397672512214"></a><span>Contact technical support.</span></li></ol>
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<div class="parentlink"><strong>Parent topic:</strong> <a href="bmc_help_0047.html">Troubleshooting Remote Virtual Console Problems</a></div>
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